Delivery Information

1)  What are the shipping charges?
ktubookstore.com provides free shipping provided the order value is more than Rs. 499 ,else, shipping charges of Rs.20 /- would be added to the order value.
2)  What is the delivery/shipping time?
It usually takes 1-2 working days for the package to be delivered to your given address. The time might increase for remote locations. 
3)  How is the delivery done?
Delivery at most of the places is done through a reputed courier. If in case the courier company is not able to cater to a particular location, then the same is done through registered post of Indian Postal Service. The document in that case would take more time to be delivered.
4)  How do I track my shipment?
The tracking information for your shipment would be available in My Account > Order History and also in the email sent to your at the time of shipping. You may track your shipment by going to the website of our courier partner and using the shipment number mentioned against your order in My Account> Order History.
5)  What if the package is not delivered at my given shipping address within the expected delivery time?
We ship the books to your via our courier partners. The tracking information for your shipment would be available in My Account> Order History and also in the email sent to your at the time of shipping. Please use the tracking information and check for the delivery status on our courier partner′s website. The shipment would fall under the following options:

Delivered: If the tracking information indicates the package has been delivered, then kindly check with your family members, security guard or neighbors.

Returned: If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

No Tracking information: If there is no tracking information or you cannot locate the package, then kindly email us at info@ktubookstore.com or call us at 08281740237
6)  What if I am not available at home when the delivery happens?
If you are not available at home at the time of delivery of your package, our courier partner would call you to resend the package. If the delivery fails on second attempt, then the package is returned to us. In this case you would be required to pay for the courier charges for redelivery of your books.
7)  Is the Cash on Delivery facility available for any location in Kerala?
Cash on delivery facility is not available